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Please read these terms before booking our services.
These Terms of Service apply to all services, products, quotations and contracts provided by Royal Air Conditioning Trading and Repair Service ("we", "us", "our") in Qatar. By requesting a quotation, booking a service, making a payment or allowing our technicians to start work, you ("the customer") agree to these terms.
If you do not agree with any part of these terms, please contact us before booking any service.
We provide air conditioning, heating and ventilation services for residential and commercial properties, including:
The exact scope of work for each job is described in the quotation or work order we give you. Work outside that scope may need a separate quotation.
Quotations are based on the information you give us and, where needed, a site inspection. If the site conditions or your requirements change, the price may change and we will tell you before continuing.
A quotation is valid for the period stated on it. Prices for equipment and spare parts may change after that period.
Unless stated otherwise, prices are in Qatari Riyal (QAR).
Once a booking is confirmed, we will arrange a visit time with you. Arrival times are estimates and may be affected by traffic, weather or earlier jobs.
You agree to provide safe and timely access to the property and to the units, power supply and areas where work is needed. If our technicians cannot access the site, we may charge a visit fee and reschedule.
Payment terms are stated in your quotation or invoice. We may ask for an advance payment for larger jobs or for equipment ordered specially for you.
Invoices must be paid by the due date shown. We may pause work or service on accounts with overdue payments, and equipment supplied remains our property until it is paid for in full where the law allows.
We carry out all work with reasonable care and skill using trained technicians.
Any warranty on equipment and parts is the one given by the manufacturer or supplier. Any warranty on our workmanship, and its period, will be stated on your quotation or invoice.
Warranty does not cover faults caused by misuse, accidents, power surges, lack of regular maintenance, unauthorised repairs by others, or normal wear and tear.
Annual maintenance contracts cover the units, number of services and period listed in the contract.
Renewal and termination terms are stated in the contract itself.
To help us do the job safely and correctly, you agree to:
Please give us as much notice as possible if you need to cancel or reschedule a visit. We may charge for work already done, materials already ordered for your job, and a visit fee if our technicians have already travelled to the site.
We may need to reschedule a visit because of emergencies, weather or other events outside our control. We will tell you as soon as we can.
We are responsible for loss or damage caused by our negligence, to the extent required by law.
We are not liable for indirect or consequential loss, loss of profit or business, or for faults that were present before our work or that were not disclosed to us. Our total liability for any job is limited to the amount you paid us for that job, to the extent the law allows.
Nothing in these terms limits any right you have under the laws of Qatar that cannot be excluded.
When you contact us or request a quote, we collect details such as your name, phone number, email and location so we can respond and provide the service.
We use this information only to handle your request, carry out the work, send invoices and contact you about your service. We do not sell your personal information. You can ask us to correct or delete your details by contacting us.
We may update these terms from time to time. The latest version will always be on this page with its updated date. Changes apply to services booked after the update.
These terms are governed by the laws of the State of Qatar. Any dispute that we cannot settle by discussion will be handled by the competent courts of Qatar.
If you have any questions about these terms, please contact us:
Questions about these terms? Our team is happy to explain anything before you book.